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Customer Service Entry Specialist at Curriculum Associates
Marketing
Full-Time
Mid Level
Not defined
18 Mar → 17 Apr
Curriculum Associates
About Company
For 50 years, Curriculum Associates (CA) has been united around one common purpose: to make classrooms better places for teachers and students. In the years since, we've remained driven by this mission, introducing and then constantly improving innovative and exciting products that give every student the chance to succeed. We believe teachers are the essential glue between our programs and classroom success, so we strive to empower them with the tools and resources to accelerate student growth.
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Expired
Job Description
Customer Service Entry Specialist
Operations
Remote, United States
Description
The impact you’ll have:
- Verify and audit Purchase Orders from customers
- Assist sales reps and customers on all aspects of support for order placement
- Enter print, digital, and on-line service orders
- Work with team members to enter large, complex, multiple location orders
- Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
- Identify issues and collaborate with multiple groups to bring issues to resolution
Who you are:
- Attention to detail and accuracy is a top priority
- Problem analysis and problem-solving skills
- Basic Excel skills required
- Strong customer follow-up skills
- Interpersonal skills along with proven adaptability and initiative
- Ability to work independently with some direction
- Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
- Active listening skills
- Strong organizational and time management skills along with the ability to multi-task
- Knowledge of Customer Service principles and practices
- Experience with Salesforce/Lightning a plus!
Requirements / Qualifications
- 2 years of customer service working with both internal and external customers.
- Experience with Salesforce lighting a plus