Program Manager

Reading Connections, Inc.
Program Manager

Purpose: To manage day-to-day operations at multiple sites for ABE, HSE and ESOL literacy programs and to provide assistance to staff, volunteers and community members to advance Reading
Connection’s mission. Reports to the Program Director.


A. Program Management

  • Ensure that assigned program areas meet standards for evidenced-based best practice
  • Create annual agency work plan in concert with staff and ensure outcomes are met
  • Serve on agency Management Team and attend weekly meetings
  • Train staff and volunteers on programs, policies and procedures
  • Monitor compliance for funder requirements and other policies as needed
  • Oversee the maintenance of physical and cloud records for assigned program areas
  • Demonstrate an ability to motivate and energize the organization
  • Develop, guide and encourage a culture to reinforces the organization’s mission and values

B. Staff Management

  • Supervise assigned coordinators and other staff and facilitate communication between sites
  • Conduct weekly check-in meetings with assigned program staff
  • Conduct staff orientations, three-month review, and annual performance reviews
  • Create professional development plans with staff, including NCCCS credentialing, and track professional development progress
  • Assist in selecting, interviewing and employing program staff as needed

C. Program Development

  • Develop, design, implement, and refine face to face, hybrid and remote programming in collaboration with and at the direction of the Executive Director and Program Director
  • Develop new and refine existing services/programs for students in assigned program areas for face-to-face, hybrid, and remote delivery with student and volunteer input
  • Develop new and existing services for volunteers and interns in assigned program areas
  • Identify appropriate educational and instructional resources – physical and digital
  • Oversee the volunteer training process, assisting in training and creating new trainings

D. Program Evaluation

  • Assist in evaluating the effectiveness and overall performance of programs monthly to ensure on-going programmatic excellence and timely completion of annual goals
  • Conduct outcomes evaluations on projects to help identify potential problems and recommend specific actions or policy changes, implementing new policies and procedures when necessary
  • Consult with the Executive Director and Program Director on policy changes and matters concerning significant changes in strategic direction or operating plans, potential legal exposure, and material changes in the organization’s financial plans or position
  • Prepare thorough and accurate reports to funders for assigned programs by required deadlines, in collaboration with the Executive Director and Program Director
  • Assist with grant research and grant writing as assigned

E. Community Engagement

  • Assist in the organization and management of special events
  • Serve as a staff liaison/representative with other agencies, associations and organizations
  • *Work to establish partnerships and coordinate program services with schools, literacy organizations, faith communities, social service agencies and other appropriate organizations
  • *Organize and conduct community presentations as assigned
  • Provide articles, information, and data for the agency’s Newsletter, Annual Report, grant proposals and other requests as appropriate
  • Demonstrate positive and meaningful engagement with all clients and stakeholders


  • Bachelor’s degree in education or related field
  • Experience in managing staff and volunteers
  • Minimum two years project or program management experience, preferably in adult education or related field
  • Ability to organize and manage projects (adhering to schedules and quality metrics)
  • Excellent oral and written communication skills
  • Strong analytical skills
  • Computer literate in word and excel, preference for experience with project management software
  • Good interpersonal skills and ability to work in a team

Hours: Full-time: 37.5 hours/wk

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_ I have read the above job description and understand my job responsibilities. I also understand that nothing in this job description restricts my supervisor’s right to assign or reassign relative duties and responsibilities to this job at any time.

__________________________ _______________ ________________
Employee Signature Date Supervisor’s initials

Job Type: Full-time

Pay: $15.00 – $25.00 per hour


  • Flexible schedule


  • Monday to Friday


  • Bachelor’s (Preferred)

Work Location:

  • Multiple locations

This Job Is Ideal for Someone Who Is:

  • People-oriented — enjoys interacting with people and working on group projects
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Team-oriented — cooperative and collaborative

Company’s website:


Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings