Registered Nurse


Entry Level


Not defined

30 Dec → 29 Jan


Reston, VA, USA

About Company

Maximus enables citizens around the globe to successfully engage with their governments at all levels and across a variety of programs by delivering innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs.
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Job Description

VA Clinical Contact Center Staff -Nurse is a registered nurse (RN) with collegiate preparation from an accredited nursing program. The Nurse is responsible for providing triage, referrals, and patient care recommendations in a call center setting during off hours on weekends, holidays, evenings, and nights (WHEN) hours. The incumbent demonstrates expertise in clinical triage utilizing approved algorithm software.

As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination. 

Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Job Responsibilities

  • Utilizes sound clinical judgment in assessing, planning, implementing, documenting, and evaluating a full range of nursing care to patients with complex care needs over the telephone, assuming responsibility and accountability for nursing actions.
  • Utilizes effective communication and customer service skills to triage symptom-based concerns.
  • Evaluates the veteran, develops a working nursing diagnosis, formulates a plan, and provides recommended intervention, during the call utilizing approved algorithm software.
  • Assesses, develops, and implements a plan to meet the patient's learning needs, including self-care and treatment measures.
  • Completes initial assessments and reassessments of patients' condition and response to treatment and other clinical findings and initiates follow-up with the appropriate VA Medical Center.
  • Provides clinical advice in accordance with the approved algorithm software, directs the veteran for care based on their symptoms, past medical history, and level of urgency while employing critical thinking skills and knowledge-based nursing judgment.
  • Identifies potential problems involving resources and/or safety and taking action to avert or manage the situation.
  • Work Schedule: Evenings and Nights shifts, alternating coverage including weekend, holidays, and day shifts.

Requirements / Qualifications

  • BSN and experience in ICU, ED, and/or Telephone Triage is preferred.
  • Must be proficient in spoken and written English.
  • Licensure: Current, full, active, and unrestricted registration as a professional nurse. in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.
  • Position contingent on passing the VA security clearance
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

How To Apply

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