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Virtual Customer Care Representative


Entry Level


Not defined

23 Dec → 22 Jan

Lennar Corporation

Miami, FL, USA

About Company

One of the Nation's leading homebuilders providing homes for first-time, move-up, luxury, urban and active adult buyers. Lennar was founded in 1954 in Miami, Florida and currently builds in 19 states and more than 44 markets across the Nation. Lennar also provides financial services to our buyers through Lennar Mortgage and Lennar Title.
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Job Description

Interfaces with homebuyer to diagnose, determine warranty coverage and set proper expectations of warranty service work.

Job Responsibilities

  • Virtually assess homeowner warranty requests
  • Effectively communicate with coworkers on the outcome of virtual assessment appointment and expectations that were set during the appointment.
  • Schedule and perform TLC inspections.
  • Provide accurate and timely information to Customer Care Leaders on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Work with Customer Care Leaders on special projects as needed.
  • Participate and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned.

Requirements / Qualifications

  • Minimum two (2) years of homebuilding or related trade experience required
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Intermediate to advanced computer skills.
  • Familiarity with current technologies such as video call platforms, desktop sharing, and cloud services
  • Excellent communication skills, verbal and written

How To Apply

Apply through GoRemotely.

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