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Senior Project Manager- Digital Experience


Mid Level


Not defined

06 Oct → 05 Nov


Columbia, MD, USA

About Company

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.
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Job Description

The PM is an integral part of a team focused on increasing efficiencies, decreasing turnaround times, process enhancements and enforcement, and process documentation. The PM is responsible for facilitating cross-departmental workflow as it relates to Content Management System implementations, data management, custom integrations, and other incoming requests.

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

Job Responsibilities

  • End to end project management
  • Work with Adobe Experience Manager
  • Contribute to creation of the Statement of Work (SOW), define project scope including SOW document and baseline plan.
  • Responsible for project estimation, project plan and project schedule
  • Lead the project team and other required stakeholders / resources to identify all project deliverables and associated tasks required to complete those deliverables.
  • Work closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solution and to resolve issues proactively
  • Risk and Change Management - This includes risk identification, documentation and mitigation and issue resolution/ remediation. Ensuring alignment to SOW objectives and client satisfaction.
  • Manage the program/ project’s vendor relationships, budget, timing, scope and deliverable
  • Assist Client Lead on all aspects of account. Including but not limited to QBR, QPR, Change Management etc.
  • Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations.
  • Provide regular status reporting, issues management and risk management for the project

Requirements / Qualifications

  • MUST have a proven background in Project Management work.
  • Experience with Adobe Experience Manager or similar CMS
  • Experience with software development Agile projects
  • 3-5+ years overall PM experience
  • Agency experience preferred
  • Knowledge of Content Management Systems (CMS)
  • Knowledge of and experience with Digital Customer Experience and journeys
  • Ability to effectively and confidently interact with senior level resources both internally and with the client
  • Effective communication skills; ability to simplify and structure concepts to streamline interactions and highlight key points
  • Experience in a hands-on development role involving any of the following: programming, database developer, logical modeler, DBA
  • Skilled with Word, Excel, PowerPoint, Smartsheet, Atlassian and other project management tools

How To Apply

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