Virtual Customer Service Specialist

Virtual Assistant Jobs Nursing Jobs

Full-Time

Entry Level

Remote

Not defined

20 Jul → 19 Aug

Parallon

Nashville, TN, USA

About Company

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nationwide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
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Job Description

As a Customer Service Specialist, you will be responsible for answering inbound calls and resolution of complaints from hospitals, guarantors, patients and payer representatives. You will be responsible for representing Parallon as a top-notch customer service-oriented business.

Job Responsibilities

  • You will provide first line systems support.
  • You will document all customer inquiries and complaints.
  • You will monitor and follow up with customers daily on open logs to ensure accurate and timely resolutions.
  • You will use judgment in escalating unresolved issues to management
  • You will maintain current working knowledge of systems supported.

Requirements / Qualifications

  • High School diploma or GED preferred
  • Minimum one year related experience preferred, preferably in healthcare.

Benefits/What We offer

  • Excellent total compensation package, including competitive base salary, bonus potential, an excellent benefit package and growth opportunities
  • 401k, PTO, medical, dental, vision, flex spending, life, disability, tuition reimbursement, student loan repayment, employee discount program and employee stock purchase program

How To Apply

Apply through GoRemotely.

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