Virtual Customer Service Representative

Virtual Assistant Jobs

Full-Time/Part-Time

Entry Level

Remote

Not defined

07 Jul → 06 Aug

Call Experts

Charleston, SC, USA

About Company

Privately owned family business that has been in business for 34 years and handles many types of customer service for other companies - large and small, local and national.
View Company Profile

Job Description

Looking to make an impact locally and nationally? Look no further!

We are hiring individuals able to complete training and work remotely.

The ability to create a dedicated workspace free from background distractions is REQUIRED.

Equipment Requirements for Remote Work:

Windows Compatible Computer (Not a Mac or Chromebook)
High Speed Internet with an Ethernet Connection
Wired Headset
Webcam

Flexibility with your scheduled hours will go a long way! Some weekend hours are required as part of the weekly schedule. Full time is needed more than part-time.

Ready to make a lasting impact in your community? Click apply now!

Call Experts is conducting virtual interviews - Fast and Easy!

Job Responsibilities

  • Dispatching service techs to homes for emergency repairs.
  • Guiding customers to the best service appointment that fits their needs.
  • Reaching doctor's for patients requiring medical attention.
  • Assisting customers by placing orders for goods or services.
  • Making reservations for restaurants and hotels.
  • Connecting addicts with their crisis counselors.

Requirements / Qualifications

  • Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers’ needs.
  • Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed.
  • Upholding client confidentiality at all times.
  • Handling workload efficiently with professionalism and accuracy are essential
  • Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller.
  • Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly.
  • Must display genuinely friendly, engaging, and helpful personality, on and off the phone.

Benefits/What We offer

  • Starting pay: Up to $13/hr. ($11/hr. base + up to $2 in additional incentives based on goals and service quality). Paid training and Bi-weekly pay.
  • Up to 2 weeks of paid, in-depth training with our dedicated staff.
  • Continued coaching and up-training throughout your employment.
  • Incentive pay to reward meeting and surpassing employee goals.
  • Easy access to leadership for answers to any questions or concerns.
  • No rotating shifts or shift bids.
  • Opportunities for overtime.
  • Promoting from within. We believe in growing from our own ranks, as much as possible.

How To Apply

Apply through GoRemotely.

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