A range of handy communication tools is supposed to facilitate correspondence. Still, even with all those communication tools at hand, people are still not sure how to communicate. This is the case with business correspondence.
Is it better to phone or email clients? Should recruiters text or use a messaging app? Is it more convenient for colleagues to use instant messengers or send emails?
6. There are over 4 billion email users in the world.
The very first email was sent almost half a century ago. Nowadays, 49 years later, the world sees an incredible 4 billion email users sending and receiving a few emails on a daily basis. According to statistics on communication, there will be 7.71 billion email accounts by 2021.
Currently, those 4 billion users share about 306.4 billion emails every day. In three years only, that figure will jump to nearly 350 billion. Can you imagine what that number would be in 2030?
7. 65.9% of emails remain unopened in North America.
North Americans aren’t quite keen on opening their mails, no matter if they’re personal, promotional, or business. Communication fun facts uncover that only 34.1% of emails are opened and read. Regarding professional service emails, that number is even smaller and amounts to 20.89%.
8. 13% of Americans check their work emails while still in bed.
Smartphones have made handling emails a lot easier. Now you can open your inbox, write, and send emails from anywhere at any time, provided that you have an internet connection. Americans, however, are keen on checking their emails in somewhat unexpected places or situations.
According to communication facts and stats, 13% of Americans check their email while they’re still in bed. 25% of US residents check their emails while they’re having breakfast, whereas 15% do so while commuting.
48% of employees, however, don’t tend to check their email inbox until they begin working.
9. Workers whose employers know how to use smartphone technology efficiently are 23% more content.
There are still companies that believe the use of smartphones is bad. Luckily, corporate communication trends show that there are employers who recognize the efficiency of smartphones and encourage their workers to use them. Those employees are 23% more satisfied than workers from companies that don’t support smartphone use. Besides, they are 16% more productive, 18% more creative, and 21% more loyal. Using (business) smartphones isn’t that undesirable, after all.
10. 65% of customers prefer contacting businesses by phone.
Some people think that phone calls are the most effective method of communication. Therefore, business communication trends disclose that over two-thirds of customers find it more convenient to contact a company by phone. Interestingly enough, 86% of those calls are put on hold, causing 32% of callers to hang up immediately.
11. 92% of people had to repeat information to people within their organization.
Almost all people within one organization are forced to repeat a piece of information to one or two colleagues. According to communication statistics in the workplace, 85% find this extremely annoying.
12. 74% of individuals chose one business over another because of disorganization.
Only 26% of people are happy with the organization they’re dealing with, particularly when communication is in question. The remaining 74%, however, stopped cooperating with businesses and chose the competition. The primary reason was poor organization.
13. 65% of companies use email as their primary means of communication.
Out of all communication tools, over two-thirds of companies choose email to communicate with clients. Other available means include online communication tools such as messaging apps (16%), phone calls (9%), and face-to-face meetings (5%). Even though some might find email correspondence somewhat obsolete, the figures show that companies still prefer it to other communication tools—70% of employees said digital technology improved their collaboration.
14. 39% of companies prefer communication with employees via emails.
Emailing might be convenient for communication with clients or customers but also with employees. As for communication in the workplace statistics, slightly over one-third of businesses favor emailing as the primary method of communication with coworkers. Phone calls are the least preferred method (2%), while online tools are the second-favored (28%). 22% of organizations choose face-to-face meetings as the primary means of communication among colleagues.
15. 74% of people tend to lose files shared with others.
Do you save everything others have shared with you? Moreover, do you know where exactly those files are stored? Interesting facts about communication show that only 26% of people know where they saved files shared with them. 74% have no idea where those files might be. What’s more, 65% have lost them on an HDD or in an email inbox.
16. 89% of individuals think that efficient communication is essential.
Proper communication among employees is far more significant for a company’s success than people think. Communication statistics 2019 show that nearly 90% of individuals are aware of the importance of efficient business correspondence. Still, 8 out of 10 employees rate communication in the workplace as average or poor. For an unknown reason, communication among colleagues or between managers and employees appears to be somewhat unsuccessful. This, in turn, may have a negative effect on workers’ productivity and results.